Outlook stuck in an mfa loop. iPhone 12 to iPhone 14.

Outlook stuck in an mfa loop. Welcome to Microsoft Office Community Forum. Sep 13, 2024 · 1. I tried different MS Apps for Android (e. The fix has been to disable modern authentication. I go into Entra, clear all sessions and all authentication methods. Sep 21, 2020 · This problem stared after MFA implementation on my corporate network. Thus, not allowing them to use outlook or any other Microsoft services until they've signed in which they can't cause they get stuck in an authentication loop. We are glad to assist. One option you can try is to clear your browser's cache and cookies, then try logging in again with your email and password. What DID Work (cover all of the bases Apr 6, 2021 · Hello I need some help , I’m also stuck in some kind of loop! I need to log into my university email. I had to combine it with several other steps Deleting all affiliated credentials from Credential Management (through Control Panel) - Again, did NOT work in isolation. It happened right Apr 12, 2018 · Yeap, you describe it exactly and unfortunately we still don’t have an answer. So I downloaded the Authenticator and logged in to my account on there, but it says to open an Authenticator app to continue even though I’m currently on Microsoft Authenticator. Be sure the authenticator app is not in the none-usable methods category. Used a Fiddler Trace to track the loop, but it did not show anything that was out of the ordinary. Jan 13, 2022 · I’m adding my discovery for anyone currently having the same issue; Microsoft 365, MFA, Business account. We discovered that if you go into your account settings and go into the Security info panel you will see an option to delete the Authenticator app from your mobile device. For some Feb 28, 2022 · I have a totally infuriating problem which is that when I log in to my Office 365 account on my Mac, using the outlook client (16. Go to the Microsoft account security page at Apr 12, 2018 · Whether you enable SSO or not, if you enable MFA, we need to use app password to set up Outlook. Jan 4, 2022 · Stuck in Microsoft Authenticator loop I can’t login to my emails on outlook as it said I had to open Microsoft Authenticator and login through there. If you cancel out of this process, Outlook goes into “Need password” and no email is Apr 12, 2018 · We have been experiencing the exact same issue for months now. Sep 10, 2021 · But this is a loop. Nov 16, 2022 · Thank you for posting to Microsoft Community. So, basically I am stuck on the Authenticator app, which is required for me to access my work email and my Office 365 environment. Thank for for raising your concern, we appreciate that you posted a thread here so we can address this in timely manner. Jun 21, 2018 · Outlook keeps prompting me for password, when I put in the wrong one it tells me so, but when I put in the correct one it simply prompts me to log in again - and this goes on endlessly. Based on your description, I understand that you cannot login to your work account as you are stuck in an MFA loop. After entering the password it does not pop up any window for entering code nor it sends the code to my mobile. Today was the first time in about 2 months that I had the issue. They all show the same behavior and get stuck after choosing security key as MFA method. I’ve also looked into enabling modern authentication for our O365 tenant, but my concern is that we still have May 2, 2018 · Hey guys, we are having the same issue here. Jul 20, 2020 · Hi, What solved this issue for me was to open Word and a blank document. Only it is not working for Outlook. Help. Status interrupted. 2. Then go to File → Account and select sign out under the User Information. I am unable to configure my email in MS Outlook. What did NOT work: Reg Edits - did not provide a work around Creating a new Outlook Profile through Control Panel > Mail - Did NOT work in isolation. This always happens to me when I change my O365 password. But for my other applications it send code and it works fine. This will bring up the MFA sign-in process. For some reason, MS has been adding this in on its own :(4. ” Sep 21, 2020 · This problem stared after MFA implementation on my corporate network. However, if we enable ADAL in tenant level and Outlook client level (by default, Outlook 2016 enable ADAL), it will use browser to authenticate so we do not need to use app password. The cause could be either that the Any 2 factor types must have a Knowledge / Biometric factor types and a Possession factor enrolled or the Possession factor is not Mar 4, 2021 · Hi Everyone, We have started enabling MFA for some users and have noticed that Outlook (latest build from O365) is repeatedly prompting for password on some user’s computers. I have two-factor authentication setup instead of a password, using an alternate email address and the Authenticator app as my method to login. I know the issue has to do with MFA, as I need to revoke it so I can have a new MFA registration. Sep 1, 2021 · Hello BVinny,. iPhone 12 to iPhone 14. Dec 11, 2017 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… When the MFA factor used in the authentication flow does not satisfy the condition of the Authentication Policy, the user might experience being prompted for MFA in a loop. Apr 28, 2023 · It sounds like you stuck in a loop with MFA (Multi-Factor Authentication) for your Microsoft Teams account. If you are using a work or school account, please see Set up an authenticator app as a two-step verification method - Microsoft Support May 16, 2024 · In the order of the given scenario, if you have an email account related to Microsoft 365 Enterprise/Education subscription services that is provided by the global administrator of the related organization and if you are an end user, you will need to contact the Office 365 global administrator of your enterprise tenant organization for an MFA Sep 20, 2023 · We've had four instances where the employee is repeatedly prompted to authenticate until it gives a message saying that they've met the limit of authentications. When you log into M365 as admin, go to Settings tile, Org Settings, scroll to Modern Authentication and turn it on. g. Thank you for sharing your concern with us today and we hope that all is well. I can log in to both through the web client. A user with MFA will occasionally get stuck in a loop and will be presented with a blank window when trying to login to any MS app. Jul 4, 2023 · Someone in my office was stuck in the same loop. Once you do that on your iOS device log into office and go through the steps on screen it should work at this point. But I’ve seen instances where even that doesn’t work. Remember, keeping user passwords updated and in sync across different platforms is critical in maintaining seamless access to Office365 Apps. Having read through tons of the same issue and trying to solve myself, I was able to connect some dots. When I try to log into my work email, it says I need to use Authenticator to authenticate. Sep 21, 2022 · My Authenticator recently stopped working properly. I am sure many have seen the numerous posts about this. The conditional access tab for the event shows not applied for the policy. When I open the authenticator app, I am asked to add my account to the app, and when I try to do this, the authenticator app tells me I need to verify using the authenticator app. If I check the azure sign in logs, I always see "User did not pass the MFA challenge. It keeps referring back to the MS Authenticator app . Feb 15, 2023 · When I tap the option to use Windows Hello/Security Key the Outlook App seems to be stuck in a loop and nothing happens. Once signed out, select the sign-in link. I was then able to go through the MFA sign-in process. 58), I get stuck in an authentication loop. Does anyone know how I can get out of this loop and access my work account? Thanks Aug 13, 2020 · Hi . This happened after I switched to a new phone. If that doesn't work, you can try the below steps: 1. I’ve tried a few reg entries, clearing credentials, app passwords, etc, but nothing consistently works. I log in, verify via the Microsoft Authenticator app, then immediately it triggers re-authentication over and over. therefore stuck in a loop with no other options to verify myself. Thanks Hello James_700, Welcome to Microsoft Community. I experience the issue myself as well, every once in a while. After passing it, we just need to verify it via MFA. I also tried deleting the subscription and restarting it, but that did not work either. Most recently we had to rebuild the users profile. We just implemented Azure MFA about a month ago and one of our user’s computers, of course the CEO, has started exhibiting this behavior. Users call about stuck in a registration loop with MFA. Teams and Mobile Authenticator) and the corresponding web versions with Chrome and Firefox. Tried 2 accounts - same result, so more an Outlook issue than account issue. I have the latest Office package. Nov 6, 2018 · @RobC0619’s suggestions helped me. Dec 11, 2017 · Hey guys, we are having the same issue here. Since I’m one of the guinea pigs in the ‘targeted release’, I get new versions sooner than our general population (mostly to figure out what new “features” to block through GPO). It says when I log in my computer to Outlook 356, that I need to “approve sign in request” , and to do that I need to “open your Microsoft Authenticator app and approve the request to sign in. This corrected the password loop in Outlook, as well as downloading The user should now be able to access the Office365 applications without getting stuck in an authentication loop. 3. Sometimes the problem just goes away after 10mins and sometimes (witnessed this last week myself) after the looping back through the password prompt a 3rd time we just closed the modern auth window without entering the password again and Outlook suddenly showed ‘Connected to Exchange’, it then updated with new Oct 28, 2023 · When I click security info, it says I need to authenticate via the authenticator app. If the mfa is disabled, then the issue goes away. Outlook keeps asking for password > MFA texts him a code > he enters code in Outlook > Outlook asks for password again. According to your description, seems you are the only admin in your organization, if the authenticator app cannot verify and it shows this account is no longer connected, the only way to resolve this issue is, disable MFA in your organization if there is any other global admins. Apr 30, 2020 · The entire process is frustrating for all users involved because we have to do a dance to make this work. Then open Outlook and got my email. Aug 18, 2024 · I’m stuck in an infinite loop trying to login to my Outlook account I’ve been signed out of my Outlook account. " 50074. . I have an issue with one of our O365 user accounts, that they are unable to sign into Outlook on any platform (macOS/Windows desktop client and web client in any browser on any computer) The desktop clients just keep coming back to ask for the password again and browsers get stuck in a redirect loop until there have been too many redirects.

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